Is your Shark NV801 Rotator vacuum cleaner’s brush roll refusing to spin? This common issue can be frustrating, but don’t worry, it’s often an easy fix. A non-spinning brush roll significantly reduces your vacuum’s ability to pick up dirt, debris, and pet hair, leaving your floors less clean. This article will guide you through troubleshooting steps, maintenance tips, and potential solutions to get your Shark NV801 brush roll spinning like new again.
Whether you’re dealing with a simple clog or a more complex mechanical issue, understanding the possible causes and knowing how to address them will save you time and money. We’ll cover everything from basic checks to more advanced troubleshooting, ensuring you can confidently tackle this problem and keep your vacuum performing optimally. Let’s dive in and get that brush roll spinning!
Troubleshooting Steps for a Non-Spinning Brush Roll
Here are several troubleshooting steps to diagnose and fix the brush roll issue:
Check for Blockages in the Brush Roll
One of the most common reasons for a brush roll to stop spinning is a blockage. Hair, threads, and debris can easily get tangled around the brush roll, preventing it from rotating freely.
- Turn off and unplug the vacuum: Always ensure the vacuum is turned off and unplugged for safety.
- Inspect the brush roll: Locate the brush roll access panel (usually on the bottom of the vacuum head) and open it.
- Remove debris: Carefully remove any visible hair, threads, or debris wrapped around the brush roll. Scissors or a seam ripper can be helpful for cutting tangled hair.
- Clean the brush roll: Once the debris is removed, clean the brush roll thoroughly. Use a cloth to wipe away any remaining dirt or grime.
Examine the Hose and Airway
A clog in the hose or airway can restrict airflow, which can indirectly affect the brush roll’s ability to spin.
- Detach the hose: Disconnect the hose from the vacuum body and the vacuum head.
- Inspect for blockages: Look through the hose to check for any obstructions. You can use a broom handle or similar tool to gently dislodge any clogs.
- Check the airway: Inspect the airway between the hose and the vacuum body for any blockages.
- Reassemble and test: Once the hose and airway are clear, reassemble the vacuum and test if the brush roll spins.
Reset the Motor
Some Shark vacuums have a motor reset feature that can help resolve issues with the brush roll.
- Unplug the vacuum: Ensure the vacuum is unplugged from the power outlet.
- Allow to cool: Let the vacuum sit for about 30 minutes to allow the motor to cool down.
- Plug back in: Plug the vacuum back into the power outlet.
- Test the brush roll: Turn on the vacuum and check if the brush roll is spinning.
Check the Brush Roll Motor
If the above steps don’t work, the brush roll motor might be faulty.
- Listen for motor sound: When you turn on the vacuum, listen carefully to see if you can hear the brush roll motor running. If there’s no sound, the motor may be dead.
- Professional repair: If you suspect the motor is faulty, it’s best to consult a professional repair service or contact Shark customer support for assistance.
Tools and Materials
- Screwdriver (usually a Phillips head)
- Scissors or seam ripper
- Flashlight
- Cloth or paper towels
- Broom handle or similar tool (for clearing hose clogs)
Maintenance Tips

Regular maintenance can prevent future issues with your Shark NV801 brush roll.
- Empty the dust cup regularly: A full dust cup can reduce suction and affect the brush roll’s performance.
- Clean the filters: Clean the filters regularly to maintain optimal airflow.
- Check for blockages: Periodically inspect the brush roll, hose, and airways for any signs of blockages.
- Replace worn parts: Replace worn brush rolls or belts as needed to maintain optimal performance.
Troubleshooting Guide
| Problem | Possible Cause | Solution |
|---|---|---|
| Brush roll not spinning | Blocked brush roll | Remove hair, threads, and debris from the brush roll. |
| Brush roll spinning slowly | Clogged hose or airway | Clear any blockages in the hose or airway. |
| No brush roll motor sound | Faulty brush roll motor | Consult a professional repair service or contact Shark customer support. |
| Brush roll stops after a few seconds | Overheating | Unplug the vacuum and allow it to cool down for 30 minutes before trying again. |
| Reduced suction | Full dust cup or dirty filters | Empty the dust cup and clean the filters. |
Pro Tips for Maintaining Your Shark NV801
Here are some expert tips to keep your Shark NV801 in top condition:
- Cut hair regularly: Use scissors to regularly cut away hair tangled around the brush roll to prevent buildup.
- Use the right settings: Adjust the vacuum settings for different floor types to optimize performance and prevent damage.
- Store properly: Store the vacuum in a clean, dry place to prevent dust and debris from accumulating.
Alternatives and Variations
If you’re still having trouble with your Shark NV801, here are a few alternative solutions:
- Try a different vacuum head: Some Shark models come with interchangeable vacuum heads for different floor types.
- Consider a professional cleaning: A professional vacuum cleaning service can thoroughly clean and repair your vacuum.
- Upgrade to a newer model: If your vacuum is old or heavily used, consider upgrading to a newer model with improved features and performance.
FAQ Section
Why is my Shark vacuum brush roll not spinning, even after cleaning it?
Even after cleaning, the brush roll might not spin due to a reset that is needed. Unplug the vacuum, let it cool for 30 minutes, then plug it back in. This can reset the motor and resolve the issue. Additionally, inspect the belt for any signs of wear or damage, as a worn belt can prevent the brush roll from spinning properly.
How do I know if the brush roll motor is faulty?
If you don’t hear any motor sound when you turn on the vacuum and the brush roll doesn’t spin, the motor might be faulty. Another sign is if the brush roll stops spinning shortly after starting the vacuum. In such cases, it’s best to consult a professional repair service or contact Shark customer support.
Can a full dust cup affect the brush roll’s performance?
Yes, a full dust cup can significantly reduce suction, which in turn affects the brush roll’s ability to spin effectively. Always empty the dust cup regularly to maintain optimal suction and brush roll performance. Aim to empty it after each use or when it reaches the recommended fill line.
How often should I clean the filters on my Shark NV801?
It’s recommended to clean the filters at least once a month, or more often if you use the vacuum frequently or have pets. Dirty filters can restrict airflow, reducing suction and affecting the brush roll’s performance. Rinse the filters with water and allow them to dry completely before reinstalling them.
What type of maintenance is required to keep the Shark NV801 brush roll working properly?
Regular maintenance includes emptying the dust cup, cleaning the filters, and inspecting the brush roll and hose for blockages. Additionally, it’s important to cut away any hair or threads tangled around the brush roll and replace worn parts like the brush roll or belt as needed.
Is it worth repairing a Shark vacuum, or should I just buy a new one?
The decision to repair or replace a Shark vacuum depends on the cost of the repair and the age and condition of the vacuum. If the repair cost is relatively low and the vacuum is still in good condition, it may be worth repairing. However, if the repair cost is high or the vacuum is old and heavily used, it may be more cost-effective to buy a new one.
Tips, Warnings, and Best Practices
- Always unplug the vacuum: Before performing any maintenance or troubleshooting, always unplug the vacuum to prevent electric shock.
- Avoid using excessive force: When removing debris from the brush roll or clearing blockages, avoid using excessive force to prevent damage to the vacuum.
- Follow the manufacturer’s instructions: Refer to the Shark NV801 user manual for specific maintenance and troubleshooting instructions.
- Use genuine replacement parts: When replacing parts, use genuine Shark replacement parts to ensure compatibility and optimal performance.
Conclusion
A non-spinning brush roll on your Shark NV801 can be a nuisance, but with the right troubleshooting steps and maintenance practices, you can often resolve the issue quickly and easily. By checking for blockages, resetting the motor, and maintaining the vacuum properly, you can keep your Shark NV801 performing at its best.
If you’ve followed these steps and your brush roll is still not spinning, it may be time to consult a professional repair service or consider upgrading to a newer model. Take the first step now: Inspect your brush roll for obstructions and ensure your vacuum is ready to tackle any mess!







