Is your Shark Navigator Swivel Plus performing a half-hearted cleaning job? It’s frustrating when the hose is sucking up dirt, but the bottom brush isn’t spinning, leaving debris behind on your floors. This article will guide you through diagnosing and fixing the issue, so you can get your vacuum back to its full cleaning potential.
This problem is quite common with the Shark Navigator Swivel Plus, and thankfully, it’s often something you can resolve yourself without needing to call a repair technician. We’ll cover everything from simple fixes like checking for blockages to more detailed troubleshooting steps. Let’s dive in and get your Shark Navigator Swivel Plus working like new again.
Table of Contents
Identifying the Problem: Why the Brush Isn’t Spinning

Before we start troubleshooting, let’s understand why the brush roll might not be spinning. The most common causes include a blocked hose, a jammed brush roll, or a faulty belt. Less often, it could be an issue with the motor. Identifying the specific cause is the first step in getting your vacuum back in action.
Step-by-Step Troubleshooting Guide
Here’s a detailed guide to help you diagnose and fix the problem:
1. Check for Blockages in the Hose and Nozzle
A blockage is the most common reason for a non-spinning brush roll.
- Detach the Hose: Remove the hose from both the vacuum body and the floor nozzle.
- Inspect for Obstructions: Look through the hose for any visible blockages. Use a broom handle or similar tool to gently dislodge any debris.
- Check the Nozzle: Inspect the floor nozzle for obstructions. Hair, string, and large debris often get caught here.
- Reassemble and Test: Reattach the hose and nozzle, and test the vacuum to see if the brush roll is now spinning.
2. Inspect and Clean the Brush Roll
A tangled brush roll can prevent it from spinning properly.
- Turn off and Unplug: Always turn off and unplug the vacuum before performing maintenance.
- Access the Brush Roll: Most Shark Navigator models have an access panel on the bottom of the floor nozzle. Use a screwdriver to remove the panel.
- Remove Debris: Carefully remove any hair, string, or debris wrapped around the brush roll. Scissors or a seam ripper can be helpful for cutting tangled hair.
- Clean the Brush Roll: Wipe down the brush roll with a clean cloth to remove any remaining dirt or residue.
- Reassemble and Test: Reinstall the brush roll and access panel, then test the vacuum.
3. Check the Drive Belt
The drive belt connects the motor to the brush roll. If it’s broken or stretched, the brush roll won’t spin.
- Access the Belt: With the brush roll access panel removed, locate the drive belt.
- Inspect the Belt: Check the belt for any signs of damage, such as cracks or breaks. If the belt looks stretched or worn, it’s time to replace it.
- Replace the Belt (if necessary):
- Purchase a replacement belt that is compatible with your Shark Navigator Swivel Plus model.
- Remove the old belt from the motor shaft and brush roll.
- Install the new belt, ensuring it is properly seated on both the motor shaft and brush roll.
- Reassemble and Test: Reinstall the brush roll and access panel, then test the vacuum.
4. Reset the Motor
Some Shark Navigator models have a thermal reset feature that can shut off the brush roll motor if it overheats.
- Unplug the Vacuum: Disconnect the vacuum from the power outlet.
- Allow to Cool: Let the vacuum sit for 30-60 minutes to allow the motor to cool down.
- Check for Blockages: Before restarting, double-check for any blockages in the hose, nozzle, or brush roll.
- Plug In and Test: Plug the vacuum back in and turn it on to see if the brush roll is now working.

Preventive maintenance can save you from future headaches:
- Empty the Dust Cup Regularly: A full dust cup can reduce suction and put extra strain on the motor.
- Clean the Filters: Wash or replace the filters regularly to maintain optimal airflow.
- Check for Blockages Frequently: Make it a habit to check for blockages in the hose and nozzle after each use.
- Replace Worn Parts: Replace belts, filters, and brush rolls as needed to keep your vacuum running smoothly.
FAQ Section
Why does my Shark vacuum have suction but the brush doesn’t spin?
A lack of brush roll spinning despite good suction usually points to a localized issue with the brush roll mechanism itself. This could be due to a jammed brush roll, a broken or stretched belt, or a motor issue specific to the brush roll.
How do I know if my Shark vacuum belt is broken?
If the brush roll isn’t spinning and you’ve ruled out blockages, the belt is the next most likely culprit. Inspect the belt for visible damage, such as cracks or breaks. A stretched belt may also slip, preventing the brush roll from spinning at full speed.
Can I use any replacement belt for my Shark Navigator?
No, it’s crucial to use a replacement belt that is specifically designed for your Shark Navigator Swivel Plus model. Using the wrong belt can result in poor performance or damage to the vacuum.
How often should I replace the brush roll on my Shark Navigator?
The lifespan of the brush roll depends on usage and the types of surfaces you’re cleaning. As a general guideline, replace the brush roll every 6-12 months, or sooner if you notice signs of wear, such as bent or damaged bristles.
What’s the best way to clean hair tangled around the brush roll?
The easiest way to remove hair from the brush roll is to use a seam ripper or a pair of small scissors. Carefully cut through the tangled hair, being careful not to damage the bristles. Once the hair is cut, you should be able to easily pull it away from the brush roll.
How do I prevent hair from getting tangled in my Shark vacuum brush roll?
To minimize hair tangles, vacuum high-traffic areas more frequently and consider using a vacuum with a self-cleaning brush roll if you have pets or long-haired individuals in your home. Regularly cleaning the brush roll is also essential.
Tips, Warnings, and Best Practices
- Safety First: Always unplug your vacuum before performing any maintenance or repairs.
- Read the Manual: Refer to your Shark Navigator Swivel Plus owner’s manual for specific instructions and safety guidelines.
- Don’t Force Anything: If you encounter resistance when removing or reinstalling parts, double-check that you’re following the correct procedure.
- Use Genuine Replacement Parts: When replacing belts, filters, or brush rolls, use genuine Shark parts or reputable aftermarket brands to ensure compatibility and performance.
Conclusion
Don’t let a non-spinning brush roll keep your Shark Navigator Swivel Plus from doing its job! By following these troubleshooting steps, you can identify and resolve the issue, restoring your vacuum to its full cleaning power. Remember to perform regular maintenance to keep your vacuum running smoothly for years to come. Take action now and ensure a cleaner home.







